If the file that you are trying to upload is named “Package”, then that is not the theme file and is rather the package file, that contains, themes, required plugins. To upload the theme, please make sure you unpackage/unzip the package file. Inside you will find, Theme Only, Plugins folders. Now you need to upload the “Theme Only” file in the “Theme Folder”.

There are 2 Pricing options available i.e, $59 and $119. With ($59) version, You can use it for 1 site and It is billed yearly ($59 each year). The theme will work fine even if you don’t renew each year, you just won’t get the theme update and Support after 1 year. With ($119 version), you can use the theme for unlimited sites and most importantly It is billed once and You will get updates and support for lifetime.

Yes We do offer support for both free and Pro themes. Users who buy pro theme will get priority support, Our awesome Happiness Engineers will handle the tickets with higher priority so you get a reply faster

Yes the Theme will work fine even if you cancel automatic renew (with $59 version), You just won’t get the Theme updates and Support after 1 year. With $119 version, It is billed only once and you will get updates and support for lifetime

Flawless Themes will provide your refund within the first 7 days of the purchase of the Theme or plugin but only if you have worked with our support staff to try and resolve the problem first. No refunds will be granted after the first 7 days of the original purchase whatsoever. If you’ve met the conditions stated below, you can contact us for a refund
Here are the situations in which we expect customers to give a refund on an item
  • Item doesn’t work the way it should
  • Item is “not as described”
  • Item has a security vulnerability
  • We are unable to get our Themes functioning properly on your server
For more Information Refund Policy

With ($59) version, You can use the theme for only 1 site. With ($119) version, You can use it for unlimited sites and get support for unlimited sites you use.

If you need some additional features added to the theme or modify the theme, We can definitely help you with that, You can request customization support and we will quote you the price for the additional tasks

We regularly update our theme fixing various bugs and everything. Also WordPress Core comes with lots of updates and in order to make our themes compatible with the latest WordPress version, we update our themes regularly. One more thing, the WP Hotel Booking plugin is a 3rd party Booking Plugin managed by separate plugin author who also update their plugins regularly, In order make our theme compatible with the Booking Plugin, we will have to update our theme too. So Updating theme is really recommended, You can go with $119 version if you don’t want the $59 yearly subscription. $119 is a one time fee and you will get lifetime updates and support